These Terms apply to all users, including platform administrators, business owners, business administrators, content creators, approvers and other authorised workspace users.
These Terms of Service govern access to and use of 9AppSoft Social Automation (the "Service"), operated by 9AppSoft ("we", "us" or "our"). By registering, accepting an order, subscribing or using the Service, you agree to these Terms. If you use the Service for a business, you represent that you are authorised to bind that business. Do not use the Service if you do not agree.
The Service is a business-oriented SaaS platform that may provide workspace and user management, brand and product information, AI-assisted text and image generation, content calendars, media storage, review and approval workflows, social-account connections, scheduled publishing, publishing logs, notifications, usage controls, subscriptions and analytics.
Features may vary by plan, region, connected platform, permissions, third-party availability and product release. We may add, modify, suspend or discontinue features, subject to applicable law and any specific written commitments.
You must provide accurate and current registration information and keep it updated. You are responsible for protecting your credentials and activity under your account, except to the extent caused by our breach or negligence. Workspace owners and administrators must assign appropriate roles and remove access when no longer required. Notify us promptly of suspected unauthorised access.
Do not share individual credentials, impersonate another person, bypass limits or attempt to access another customer's workspace or data. Each business workspace is intended to keep that customer's information separate from other customers' workspaces.
Paid features, plan prices, billing intervals, included limits, taxes and add-ons will be shown at checkout or in an accepted order. Plans and prices may change prospectively with notice where required. Payments may be processed by third parties such as Paystack or Flutterwave where enabled. You authorise the selected provider to process the payment method and transaction information required for your purchase.
Unless checkout or an order states otherwise, subscriptions renew for successive billing periods until cancelled. You authorise recurring charges when selecting an auto-renewing plan. You are responsible for applicable taxes and bank or foreign-exchange charges not included in the displayed price. If payment fails, we may retry, request another payment method, restrict paid features, suspend or downgrade the workspace after reasonable notice, subject to law.
You may cancel through account billing controls where available or by contacting us. Unless checkout or applicable law says otherwise, cancellation prevents the next renewal but does not automatically refund the current billing period. Refunds and credits follow the purchase terms and applicable law. Free trials and promotional credits are subject to their stated conditions.
You must comply with law, these Terms and the rules of connected platforms. You must not use the Service to create, store or publish unlawful, fraudulent, deceptive, defamatory, threatening, harassing, hateful, discriminatory, exploitative or otherwise prohibited material; infringe intellectual-property, privacy or other rights; misrepresent products, prices, results, testimonials or endorsements; send spam or unlawful marketing; upload malware; attempt unauthorised access or disruption; bypass security or usage limits; or use platform data beyond granted permissions.
"Customer Content" includes prompts, text, images, videos, logos, product details, brand materials, social posts and other materials you submit to or create through the Service. As between you and 9AppSoft, you retain your rights in Customer Content.
You grant 9AppSoft a limited, non-exclusive, worldwide licence to host, store, reproduce, transmit, display and technically process Customer Content solely to operate, secure, support and improve the Service, fulfil your instructions, provide requested AI features and comply with law. The licence ends when content is deleted or the Service relationship ends, except for backup copies or lawful retention.
You represent that you own or have all rights, permissions, consents and lawful bases required to submit Customer Content and instruct us to process or publish it. You are responsible for its accuracy, legality and suitability, including personal data, images, music, trademarks and product claims.
AI output may be inaccurate, incomplete, misleading, offensive, non-unique, outdated or unsuitable and may resemble content generated for others. You must review and approve generated text, images and other outputs before use or publication, and check facts, claims, disclosures, rights and platform rules.
9AppSoft does not guarantee that AI output is original, protectable by intellectual-property law, free of third-party rights or fit for a particular purpose. Do not use AI features for deceptive impersonations, fabricated testimonials, false endorsements, misleading claims or prohibited content. Do not submit sensitive or confidential information unless authorised and lawful.
You may connect only social accounts or Pages that you own or are authorised to administer. Connecting an account authorises the Service to use permissions granted through the platform authorisation flow. You are responsible for reviewing the Page/account, text, media, timing, audience and settings before approving content.
Publishing may fail, be delayed or become unavailable because of API limits, permission changes, platform outages, review requirements or third-party changes. You must comply with each platform's terms, advertising rules, community standards and developer policies. Meta and other platforms are independent services; 9AppSoft is not affiliated with or endorsed by them unless expressly stated. You may disconnect an account or revoke access through the platform; this may stop scheduled publishing.
You are responsible for personal data you upload about customers, employees, prospects, followers or other individuals. You must provide required privacy notices, identify a lawful basis, obtain required consents, honour data-subject rights and ensure your instructions to 9AppSoft are lawful.
Where you act as controller and 9AppSoft processes personal data on your behalf, a separate data-processing agreement may be required. It should address instructions, security, subprocessors, international transfers, assistance with rights requests, incident handling, audits and deletion or return of data.
The Service, software, interfaces, design, documentation, logos, branding and underlying technology are owned by or licensed to 9AppSoft. You receive only a limited right to use the Service during an active subscription in accordance with these Terms. If you provide feedback, you grant us a worldwide, perpetual, royalty-free right to use it without restriction or payment, excluding ownership of your Customer Content.
The Service may integrate with third-party platforms, AI providers, payment processors, hosting or analytics services. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services we do not control.
We use commercially reasonable efforts to maintain the Service but do not guarantee uninterrupted or error-free availability. Maintenance, hosting or internet failures, security incidents, API restrictions, platform outages and events beyond our reasonable control may affect access or publishing. Support response targets, service levels, backup and recovery commitments apply only if expressly included in your plan or a separate written agreement.
You may stop using the Service and cancel as described in Section 4. We may suspend or restrict access where reasonably necessary to protect users or the Service, address security risks, investigate fraud or unlawful activity, enforce these Terms, respond to a legal/platform requirement or address overdue payment. Where practicable, we will give notice and an opportunity to remedy.
We may terminate for material or repeated breach, unlawful use, non-payment or where continued service is no longer legally or commercially feasible. Export content you need before termination. Data deletion and retained copies are governed by the Privacy Policy, applicable law and any data-processing agreement.
To the maximum extent permitted by law, the Service is provided on an "as available" basis, without implied warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted availability. We do not guarantee increased sales, engagement, reach, followers, leads, revenue, platform approval, successful publication or any business outcome. AI outputs and analytics are informational tools, not professional advice.
To the maximum extent permitted by law, 9AppSoft will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profits, revenue, goodwill, anticipated savings, data or business interruption. To the maximum extent permitted by law, our aggregate liability arising from the Service or these Terms will not exceed fees paid or payable by you for the Service during the three months immediately preceding the event giving rise to the claim. This limit does not apply to liability that cannot lawfully be excluded or limited, including fraud or wilful misconduct.
To the extent permitted by law, you agree to defend and indemnify 9AppSoft and its personnel against third-party claims, losses, liabilities and reasonable costs arising from your Customer Content, unlawful use, breach of these Terms, infringement of third-party rights or failure to obtain required permissions or consents. We will give reasonable notice and cooperate in the defence. You may not settle a claim in a way that imposes liability or obligations on us without our written consent.
We may revise these Terms and publish an updated version and effective date. For material changes, we will provide notice where required. Continued use after the effective date constitutes acceptance to the extent permitted by law. If you disagree, stop using the Service and cancel any subscription.
These Terms are governed by the laws of the Federal Republic of Nigeria. The parties will first attempt in good faith to resolve disputes through written discussions. Unresolved disputes may be referred to a court of competent jurisdiction in Nigeria, subject to mandatory rights and jurisdictional rules.
If a provision is unenforceable, the remaining provisions remain effective. You may not assign these Terms without our consent except as permitted by law. These Terms, applicable order details, the Privacy Policy and any data-processing agreement form the agreement concerning the Service. Provisions intended by their nature to survive termination will survive.
Operator: 9AppSoft
Email: info@9appsoft.com.ng
Telephone: +234 703 249 9237
Website: 9appsoft.com.ng
Business location: Lagos, Nigeria